Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of embroideryhoopart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Miriam Perry
I like the colors and they exactly 24 colors thank you and I will order again and again, thank you
Aliya Fernandez
I love them 🙂 some came with knots in the floss which was kinda annoying. I got a couple of duplicates but still good quality love them 🙂
Finn Junkermann
Excited, very full, fast shipping, I recommend
Wendelin Jonas
Good shopping. I hope the racks are firm and will last.
Diedra Spath
All super good
Durante Sciara
Count and came all wires right. The colors are bright and has a good variety of colors, some with more tone than the other but OK. The quality is well in standard sold here in Ali, case has already yarn other stores.
Isadora Heer
This is the second time I order these threads, I like them very much, the quality is good for the price. Some colors repeat, but only 2 approx. They have a slight shine that’s very nice. I ‘ve already used them and the quality is good. They also cover many shades of colors. Shipping is very fast, took 10 days to arrive in Chile, the previous time I ordered was also that fast.
Fritz Filippi
I arrive very fast and they are just like in the picture! Good quality Thanks
Gage Edmonds
Super, exactly 100 motochki
Craig Piro
Threads, fingers, cloth, needles and more. With this set you can safely learn to embroider. My wife is happy. I even envy a little, for as a child I embroidered a smooth with ancient heels, which it was scary to look at.
Adella Tarry
It took three months to reach my hands, but the wait was worth it. Come the 100 exact colors and two repeated colors, all the others are different.
Franchesca Schwebach
Good threads, bright, like quality.
We drove almost a month, when you take into account that the customs wrapped them up and they drove back half the way before going back to my place again. The parcel was tracked, came to the Post Office
Enrique Lutz
Excellent, I love it.
Jannette Wilmes
Omg!!!!! I loveeeee this so much!! Came super fast and it has amazing quality for a low price! I would definitely buy again!!!!!!
Germain Beaumont
I arrive sooner than expected I will be happy with the purchase
Susann Masson
I arrive within very good quality the threads are bright colors and pretty shades
Reiko Jeanlouis
It came fast and well packed. I got everything
I didn’t count the amount but looks fine. The colours of the threads are beautiful, they can be a bit more neat though. Thanks
Takako Ream
Just like the description. I don’t understand much about this product, but it gives me the feeling that quality is a little bad, but what I need it for is fine
Jaqueline Phipps
Arrived all complete, well packaged, seller recommended
Major Woodrum
All right, the only bad thing is that it took two months to arrive
