Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of embroideryhoopart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
bpinkston1
This seller was a dream to work with! She was great at answering all my questions and was even able to make me a matching flower set for the wedding arch! The flowers are beautiful and look just as pictured!!!!
Carly Elizabeth
The owner of this store is professional, timely, and goes above and beyond to create a stunning product. I ordered 5 of these bouquets to use as centerpieces and they exceeded my expectations. I love them!
Kylie Coblentz
These flowers are perfect!! I ordered 30 floral arrangements and they came in a very timeline manner. All were packaged very tightly and safely, none of which came damaged. I was extremely impressed with the design and service!
Emily Wilkinson
Let me tell you, Jasmine is a delight to work with. My original package got lost in the mail. Ordered end of April and still have never recieved it now at the middle of July. Jasmine worked with me the entire time. Was willing to offer a full refund or mail another bouquet. Since I was planning on using this as my bridal bouquet and already had the matching bridesmaid bouquets I chose to risk Jasmine shipping another one. It came!! I am so excited! Like my bridesmaide bouquets, it arrived a little flattened but it should fluff out just fine. I can’t thank Jasmine enough for being so kind to me through this stressful event of getting me the perfect bouquet for my weeding. THANK YOU!!
Emily Wilkinson
Let me tell you, Jasmine is a delight to work with. My original package got lost in the mail. Ordered end of April and still have never recieved it now at the middle of July. Jasmine worked with me the entire time. Was willing to offer a full refund or mail another bouquet. Since I was planning on using this as my bridal bouquet and already had the matching bridesmaid bouquets I chose to risk Jasmine shipping another one. It came!! I am so excited! Like my bridesmaide bouquets, it arrived a little flattened but it should fluff out just fine. I can’t thank Jasmine enough for being so kind to me through this stressful event of getting me the perfect bouquet for my weeding. THANK YOU!!
Carly Elizabeth
The owner of this store is professional, timely, and goes above and beyond to create a stunning product. I ordered 5 of these bouquets to use as centerpieces and they exceeded my expectations. I love them!
bpinkston1
This seller was a dream to work with! She was great at answering all my questions and was even able to make me a matching flower set for the wedding arch! The flowers are beautiful and look just as pictured!!!!
Kylie Coblentz
These flowers are perfect!! I ordered 30 floral arrangements and they came in a very timeline manner. All were packaged very tightly and safely, none of which came damaged. I was extremely impressed with the design and service!
Angela Clement (verified owner)
Amazing quality!! I just tried it on and I love it so much! Thank you!
Louise Webster (verified owner)
The product is firmly packed.
Catherine Tennyson (verified owner)
Thank you for fast shipping